News: China Forms Internet Court for E-commerce Disputes

August 08, 2017

Chinese authorities recently established an internet court to handle a rising number of e-commerce lawsuits, online payment disputes and internet copyright issues. Online shopping lawsuits have recently surged, correlating with China's rapid e-commerce growth. Most complaints deal with product quality and retailers' return policies on China's online marketplaces.


China Forms Internet Court

The new internet court is called Hangzhou Internet Court. It is based in Hangzhou, which is home to many of China's e-commerce companies, including Alibaba.


A person can file a complaint in just a few minutes and the entire process, including the trial, takes place online. Shoppers also save money on legal fees and can choose to appear through online video meeting technology.


According to a spokesperson for the court, "the internet court could improve the efficiency of case handling because both parties of an e-commerce case are often not in the same city."


The court says it will also use business intelligence technology in the future to estimate the probability of a plaintiff winning a case before they take legal action.


China has been testing the online court concept since late 2015 and has processed over 22,000 e-commerce cases online.


To read more, please see: China creates an online court to handle e‑commerce disputes.

Further Resources from GPI


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Jade is a native Chinese speaker from Guangdong, China. She has a degree in English (Advanced Translation and Interpreting) from the Guangdong University of Foreign Studies. Her experience includes providing Chinese translations and consecutive interpretations for global clients and events in the fields of travel, hospitality, finance and investments. She has served as a journalist/writer for Media Most Publishing, a banking relationship manager at RAK Bank and has completed freelance content work for Dubai Tourism and Conde Nast Traveller. When she’s not working, she enjoys traveling, short excursions to other Emirates, swimming, watching movies and playing table tennis.