Oracle PartnerNetwork and Professional Translation Services
August 22, 2012
On August 15th Globalization Partners International announced that it had achieved Gold level status in the Oracle PartnerNetwork (OPN). Attaining Gold Level membership means Oracle has recognized Globalization Partners International for its commitment to establish Oracle-related knowledge. Specifically, it is one important indicator that GPI is addressing the software, document and website translation challenges of Oracle's RightNow CX Cloud Service customers.
As you may recall GPI, developed a Translation Services Connector for Oracle's RightNow CX Cloud Service. You can learn more about the Translation Connector by visiting our page Oracle RightNow CX Cloud Service Translation Connector
Oracle offers customers a full range of cloud solutions which include social networking, human resources, databases, sales force automation among other cloud services. The recent acquisition of RightNow Technologies further enhances Oracles' cloud solutions related to web customer service.
Web customer service involves a variety of communication venues including:
a) self-service knowledgebases
b) email response
c) web chat
d) virtual assistants
e) SMS mobile customer service
I think it is safe to say it goes far beyond providing a minor convenience when you canaddress your clients in their native languages. Communication really is a basic necessity for global organizations in order to embrace your products and services.
Oracle PartnerNetwork (OPN)
A little about the Oracle PartnerNetwork (OPN) Specialized: It is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. You can learn more by visiting http://www.oracle.com/partners.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Further GPI Resources on Translation Services including Website Translation
GPI offers custom WCMS Connectors to a variety of web content management systems in order to streamline localization workflows and access to translation project information across your enterprise. Connectors and Plug-In's include:
- Oracle RightNow Translation Connector
- Sitecore Translation Connector
- Ektron Translation Connector
- EPiServer Translation Connector
- WordPress Translation Plugin
You may also find some of the following articles and links useful:
- Oracle Partner Data Sheet
- Language translation and Oracle-Rightnow client relationship solutions: part I
- Translation services connector for Oracle-RightNow CX: part II
- GPI Releases Oracle-RightNow Connector for Expanded Global CRM
- 12 Steps to Website Globalization
- CMS driven Globalized Website Project (slideshare presentation)
Further Information on Localization Resources
Globalization Partners International (GPI) frequently assists customers with multilingual website design, development and deployment, and has developed a suite of globalization tools to help you achieve your multiple language project goals. You can explore them under the Translation tools and Portals of our website. GPI also offers language globalization services and internationalization, and can evaluate your application. Consider partnering with GPI prior to localizing or translating your application: this will help you avoid many mistakes and save considerable time and money on your localization projects.
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Martin Spethman - Managing Partner
Martin has over 20 years' experience providing documentation, software and website globalization services. Throughout his career he has held numerous production and business development positions, including project manager, operations manager, web master, account executive, VP of sales and marketing and owner/managing partner. Martin has established and managed translation offices in Argentina, Brazil, Switzerland, the United States and the UAE. He has overseen hundreds of successful globalization projects every year since 1987, ranging from large volume, multi-million word documentation sets to complex, high-profile websites for Fortune 500 companies.