GPI Releases RightNow Connector for Expanded Global CRM

December 08, 2011

RightNow offers a suite of products that help better engage customers through an improved web experience, social experience and contact center experience. GPI, the translation services agency, has developed and released a powerful plug-in that allows RightNow customers to export content for translation with just a few clicks of the mouse.

In this swiftly changing global economy, it is critical to stay on top of the latest tools that can improve your customer experience, not only domestically, but across all of your significant global markets. This blog touches on the highlights of this exciting new way to use RighNow to swiftly move content into the translation/localization process. GPI is taking steps to ensure that, as your preferred language services translation vendor, we offer competitive solutions in this dynamic business sector.

RightNow Add-Ins

The RightNow Connect Desktop Add-Ins allows users to extend the reach of the RightNow agent desktop by creating custom controls, components and applications that live within the desktop. These components can be added to the different visual areas of the agent desktop such as the application menu, status bar, workspaces or navigation pane.

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RightNow Translation Add-In for Multilingual Web Experience

RightNow CX is a powerful platform, but without an Add-In, multilingual web content management would require manually cutting and pasting from various sections from within the RightNow desktop client to export it when you need to extract your content for translation for your translation agency.

Without the RightNow connector, the following steps would be required:

  • opening an Answer
  • select the first tab (Question)
  • switch to source view
  • copy the content into some document
  • then Save

These steps would have to be repeated for every tab on an Answer and then also, for every answer. This procedure is error prone; you have to keep a track of what you copied, where, etc. And of course, you have to repeat the whole process, in reverse, when you receive your translations back. And this is just one of the issues for translating content from RightNow, as we aren't even examining issues regarding attachments, internal links to other answers, etc.

The improved process with GPI's RightNow connector

GPI's translation Add-In for RightNow enables users to export and import answers, attachments, links, products, categories, and dispositions with just a few clicks.

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This Add-In is built as part of our services to ensure that RightNow CX users can initiate translation workflows with a single click and gain access to an array of reports to track and manage global translation projects through GPI's Translation Portal. All of this is done seamlessly from within RightNow desktop client.

RightNow Connector Add-In Features:

  • Easy integration with RightNow client
  • Enable seamless content translation capabilities all within the RightNow desktop application
  • 24/7 communication with GPI internal systems
  • Simplified export/import process
  • Manage quotes/projects: Create new quote, send for quotation, quote ready, project status, project finished
  • Add/Remove answers/attachments/Products-Categories, etc. from open quotes.
  • Quotes, proposals and a wide range of project materials available for download
  • Dashboard to view status reports, schedules and project task lists

To utilize the GPI RightNow Add-In to help translate your Web Experience, you can go to GPI's Translation Services Connector Library or download the RightNow connector brochure.

Further GPI Resources on Connectors and Website Development

GPI offers custom WCMS Connectors to a variety of web content management systems in order to streamline localization workflows and access to translation project information across your enterprise. Connectors and Plug-In's include:

You may also find some of the following articles and links useful:

Further Information on Localization Resources

Globalization Partners International (GPI) frequently assists customers with multilingual website design, development and deployment, and has developed a suite of globalization tools to help you achieve your multiple language project goals. You can explore them under the Translation tools and Portals of our website. GPI also offers globalization services and internationalization, and can evaluate your application. Consider partnering with GPI prior to localizing or translating your application: this will help you avoid many mistakes and save considerable time and money on your localization projects.

Contact GPI for more information via e-mail at info@globalizationpartners.com, by phone at (866) 272-5874, or by requesting a free web development and web localization quote on your project.

Category:
Content Management Systems
Tags:
Connectors, website translation, CMS, Localization

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Martin has over 20 years' experience providing documentation, software and website globalization services. Throughout his career he has held numerous production and business development positions, including project manager, operations manager, web master, account executive, VP of sales and marketing and owner/managing partner. Martin has established and managed translation offices in Argentina, Brazil, Switzerland, the United States and the UAE. He has overseen hundreds of successful globalization projects every year since 1987, ranging from large volume, multi-million word documentation sets to complex, high-profile websites for Fortune 500 companies.